Return & Refund Policy

At Ruqira, we care deeply about your satisfaction. If you’re not completely pleased with your purchase, we’ve made returning your order as stress-free as possible. Please review the following guidelines to understand our process.

We accept returns for products that are unused, undamaged, and returned in their original packaging. Unfortunately, certain products—such as clearance items, gift cards, or customized goods—may not be returnable due to specific restrictions.

Returns must be requested within 14 days of delivery. After this period, we regret that we are unable to offer a refund or exchange.

Before sending anything back, please contact our customer service to request a Return Authorization (RA) number. This step ensures we can efficiently track and process your return. Returns sent without prior authorization may be delayed or rejected.

Once we receive and inspect your returned item, we’ll inform you of the outcome. If your return is approved, a refund will be issued to your original payment method. Any shipping charges, handling fees, or restocking costs may be deducted from the refund total.

Exchanges are available for eligible products. If you’d like to swap for a different variant, such as another size or color, our support team will assist you—just note that shipping and price differences may apply.

You are responsible for return shipping unless the product was defective or incorrect. We recommend using a tracked courier to avoid lost packages.

For help at any time during the return process, our team is here for you.

Company: company
Email: xxx@xx.com
Address: address